WHO WE ARE
ISLA FOUNDATION (registration number 12599231) of Unit 412, Coppergate House, 10 Whites Row, London, England, E1 7NF (“we” “our”, “us”) manage and administer this website and we are the data controller in respect of your personal information.
HOW TO CONTACT US
WHAT PERSONAL INFORMATION WE COLLECT
We may collect and process the following personal information about you which you provide:
- contact details (such as your name, address, email address and telephone number);
- demographic information (such as age and/or other information that may identify you as an individual); and
- responses to any customer satisfaction surveys or market research (unless these are provided anonymously).
If you contact us with a complaint or query, we may keep a record of any phone number used to call us as well as the correspondence and the period of time it took for us to deal with a query or any request you had.
When you visit our website, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device (see “Cookies” section below). The type of information collected may include the following:
- information about your device, operating system and IP address;
- browser type and version; and
- information about your visit on our website including URL, clickstream (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information.
HOW AND WHEN WE COLLECT YOUR PERSONAL INFORMATION
We collect and process your personal information when you:
- visit our website (including when registering/filling in forms on our website);
- contact us or request information from us in any other way; and
- participate in our customer satisfaction surveys or other market research.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may process your personal information to:
- contact you about information you have requested or otherwise provide you with information about your application;
- contact you about a contributing third party donation you have agreed to make;
- for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to monitor your use of our website to improve the user experience and to ensure that content is presented in the most effective manner for you and your device;
- to provide customer support and ensure we provide a good level of customer service;
- to notify you of any changes to our services;
- for security and fraud prevention;
- to ensure that our website is safe and secure; and
- to comply with applicable laws and regulations.
LEGAL BASIS FOR PROCESSING
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
- Consent: For example, where you have provided your consent to receive certain information from us.
- Our legitimate business interests: Where it is necessary for us to understand our audience, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
- Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where we are providing a service to you and we need your personal information in order to provide the service.
- Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
We may use session cookies (which allow our site to link your actions during a particular browser session and expire each time you close the browser, so do not remain on your device afterwards) and persistent cookies (which stay on your computer even after you have gone offline).
The cookies we use are listed below:
- Necessary cookies: These are essential to enable you to move around our website and use its features. These cookies allow us to provide services at the request of users and cannot be switched off without impairing the functioning of our website. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
- Performance cookies: These collect information about how you use our websites. For example, which pages you visit and if you experience any errors. We use performance cookies to provide statistics on how our websites are used and help us improve our website by measuring any errors that occur. For this purpose, we may use third-party service providers such as Google Analytics. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics. To opt out of Google Analytics relating to your use of our sites, you can download and install the Google Analytics Opt-out Browser Add-on available via this link: https://tools.google.com/dlpage/gaoptout?hl=en.
- Functional cookies: These cookies allow our website to remember choices you make on our web pages during your visit. They allow us to provide features and services specific to individual users.
EMBEDDED CONTENT FROM OTHER WEBSITES
If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services.
We do not and will not knowingly collect personal information from children under the age of 13. If you are under the age of 13, you may not use our website unless your parent or guardian has provided us with their consent for use of the website.
WHERE WE STORE YOUR PERSONAL INFORMATION
The personal information that we collect from you may be transferred to and stored at a destination outside the UK or European Economic Area (EEA) including but not limited to the USA and other countries which have less strict, or no data protection laws, when compared to those in the EEA or the UK. Whenever we transfer your information in this way, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. In these cases, we rely on approved data transfer mechanisms (such as standard contractual clauses) to ensure your information is subject to adequate safeguards in the recipient country. If you are located in the UK or the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may share your personal information with our suppliers, business partners and service providers, for example website performance service providers, Google Analytics, data storage providers, Dropbox and Mail Chimp.
We may disclose your personal information to other third parties in the following cases:
- for the purposes of research, evaluation, and analysis;
- in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets or if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;
- if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or
- to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
HOW LONG WE RETAIN YOUR DATA
We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected (usually up to 2 years). After this period it will be deleted or in some cases anonymised. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
WHAT RIGHTS YOU HAVE OVER YOUR PERSONAL DATA
You have certain legal rights, which include rights: (i) to make a “subject access request” to access your personal information; (ii) to request and be given your personal information in machine readable format for the purposes of passing such data to third parties; (iii) to request rectification or removal of your personal information; and (iv) to object to processing of your personal information and/or to have its processing restricted. Where we have collected your consent, you also have a right to withdraw your consent at any time.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. In certain circumstances we may not be able to stop using your personal information but, if that is the case, we will let you know and tell you why.
As you probably know, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website.