Project Overview


Urban Development Foundation

Grant Amount


Award Date

January 2021


Education & Employment

UDF, based in the Midlands & founded in 2004, is a leading regional charity that aims to strengthen community infrastructures. Their vision and mission is to empower local communities with skills, resources, and opportunity in finding practical solutions and pathways forward into a better future.

UDF works with diverse communities, mainly in casework. At the heart of all of UDF’s work is a determination to identify and address issues that impact Black Asian Minority Ethnic (BAME) socially excluded groups living in Birmingham, West Midlands.

In response to the Coronavirus emergency, UDF have extended their Telephone Support Service. They have been providing bilingual support and advice to elderly and vulnerable BME people in particular those who are over 50+ and those with underlying health conditions. Advice includes: 

- How to contain the spread of Covid-19 as per government advice

- How the Test and Trace programme works

- How to use the NHS Covid-19 App

- How to properly wash your hands

- The Correct Use of Personal Protective Equipment (PPE)

- The Symptoms of Coronavirus as illustrated by the World Health Organisation (WHO)

- How to self-isolate and quarantine

- Who to contact if your health condition deteriorates

- Moral support for those with low self esteem

The Telephone Advice Service (TAS) has successfully reached networks of families in East Birmingham and has recently expanded further.